IT HELP DESK MANAGER Job at Softthink Solutions, Washington DC

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  • Softthink Solutions
  • Washington DC

Job Description

Job Description: Manage Help Desk operations for IT-AMS users nationwide, ensuring responsive Tier 1 and Tier 2 support. Analyze support trends to inform development improvements and oversee customer satisfaction metrics. Key Responsibilities: Supervise multi-tier help desk team supporting 1,000+ users. Track, analyze, and report support trends. Collaborate with development team to integrate user feedback into product improvements. Qualifications: 5+ years in IT Help Desk management or technical support. Strong background in SaaS support and knowledge base creation. Excellent communication and coordination skills. NOTE: Must have Public Trust This is a remote position. #J-18808-Ljbffr Softthink Solutions

Job Tags

Remote job,

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